This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. If you enjoy working with people and technology, this help desk engineer position could be a great fit for you. Read on to learn more about help desk technicians and how you can become one. For a help desk technician, time management can’t be overemphasized. It involves making the most of your time so that you can deliver maximum value to your end users.
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We can break down every facet of IT Help Desk Technicians and gigs, but there is more to finding a dream job than just having the correct background. You also have to be able to nail the interview, negotiate the salary, write a cover letter, and a plethora of other job-winning techniques. Here are the 4 skills to make sure your resume includes, whether in a skills section or throughout your correlating work history. If you have experience and great abilities in these categories, you are on your way. We can sit and try to tell you how to start a career in tech all day, but like any career, it starts with who you know.
- Overall, the certification assures that the candidate can install, configure and maintain personal computers, mobile devices, printers, and laptops.
- Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933.
- Change fatigue could manifest as change resistance — with CIOs hesitating to sign new contracts, commit to long-term initiatives or take on new technology partners.
- Furthermore, keep an eye out for help desk conferences, workshops, and online meetings.
- This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer.
- Empathetic help desk technicians can better connect with their end users and make them feel understood.
If you can’t immediately score a job in the role, you still need to work (probably). If that’s the case, you may need to look to other roles in the tech industry. It’s possible that there are other entry-level tech positions available, even if they aren’t in customer service or tech support. The basis of this certification surrounds IT-related assets, accessibility, and resources that deliver value and benefits to customers. From delivery to maintenance, the basic ITIL certification shows that the candidate understands the interworkings of the related software or hardware. Ultimately, companies are usually willing to take on entry-level employees for their help desk positions, just like non-tech companies hire customer service representatives.
Best tips for those who want to become a Help Desk Support
Oftentimes, the IT Help Desk worker will deal with thousands of customers weekly. To help keep track of everything, they are often asked to take detailed notes regarding each customer, each problem, and how the issues were solved. This information is then used to speed up processes in the future, allowing the department to work with more customers. Also, the job deals with communicating with both upset and irate customers. Henceforth, the ability to handle high-stress customer scenarios is key to becoming a great Help Desk worker. Furthermore, keep an eye out for help desk conferences, workshops, and online meetings.
- IT technical support staff diagnose and solve software and hardware problems for computer users.
- Our courses can be adapted to meet your individual project or business requirements regardless of scope.
- Help desk technicians who pay sharp attention to detail also tend to work well with second- and third-level teams and set a good value perception for end users.
- This means customer requests are handled more quickly and efficiently.
For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities. Each career also uses different skills, according to real help desk engineer resumes. Consider enhancing your resume and learning from an industry leader in technology with the Google IT Support Professional Certificate. In just six months, you’ll prepare for an entry-level help desk job by learning customer service, program installation, computer assembly, and troubleshooting. You’ll also gain hands-on experience with commonly used systems such as Linux, Domain Name Systems, and Command-Line Interface.
How to Find + Prepare for Entry-Level Help Desk Jobs in 2024
This practice can help you discover in-demand skills employers are currently interested in. You can also join relevant communities and forums to connect with other professionals in your industry. Take an assessment to learn more about your skills and the careers that might suit you. You could get started as a trainee technician and do qualifications while you work.
Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498. Their job description primarily entails providing users with all hardware and software technical support. IT help desk support staff helps end users, employees, and companies, efficiently use IT hardware and software and address issues or challenges that may arise from using them.
IT support technician
Working with data can entail keeping up hardware and security as a data technician, or sifting through data to find patterns and insights as a data analyst or scientist. Help desk technicians belong to the occupational field of computer support specialists. The US Bureau of Labor Statistics (BLS) projects 5 percent job growth for careers in this field between 2022 and 2032 . Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles. In the US, help desk technicians earn a base salary of $48,310 and $2,555 in additional pay per year on average .
Someone in a help desk support role, on the other hand, is likely to help users resolve more straightforward matters, such as a forgotten password. They may escalate complicated technical problems like faulty products to IT support. They may also be asked to provide the same help and troubleshooting services to coworkers in the building. By most definitions, IT support workers are the ones that focus on the in-house technical issues. With the ubiquity of internet-connected devices, companies have access to unprecedented amounts of data on their customers, services, and other business factors. And though data isn’t a traditional IT specialization, the increase in demand for data skills makes it a solid career option for those looking for IT-related work.